Privacy Policy

Last Updated: May 22, 2025

Introduction

Welcome to Skape! This Privacy Policy explains how Skape Industries LLC (“Skape,” “we,” “us,” or “our”) collects, uses, shares, and protects information about users (“you”) of our mobile applications (Skape for homeowners/property owners and Skaper for landscaping service providers, collectively the “Apps”) and related services (collectively, the “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information You Provide Directly:

• Account Information: When you register, we collect details like your name, email address, phone number, property address(es), and potentially profile pictures.
• Payment Information: To facilitate payments for services (for homeowners) or payouts (for landscapers), we utilize Stripe, a third-party payment processor. While you provide payment details (like credit card numbers or bank account information) through our Apps, this information is sent directly to Stripe. Skape does not store your full credit card number or bank account details. We may store partial information (like the last four digits of a card) and transaction history for support and reconciliation purposes.
• Job Details: Information related to landscaping jobs requested or offered, including service types, scheduling details, property specifics provided by you (e.g., gate codes, pet information), bids, and pricing.
• Communications: Records of communications between you and Skape (e.g., support requests via email or in-app chat) and potentially communications between users facilitated through the platform (e.g., homeowner-landscaper chat regarding a job), subject to applicable laws.
• Ratings and Reviews: Feedback you provide about users or the Services.
• Survey and Promotional Information: Information you provide when participating in surveys, contests, or promotional offers.
• Biometric Information (Optional): If you choose to enable Face ID/Touch ID or similar biometric login features, authentication is handled locally on your device by the operating system (iOS/Android). Skape receives only a success or failure notification from the OS; we do not collect or store your biometric data itself. Your explicit consent is required to enable this feature, and it can be disabled at any time in the App settings.

b. Information Collected Automatically:

• Device and Usage Information: We collect information about your device (e.g., model, operating system, unique device identifiers), IP address, browser type, language preferences, and how you interact with our Apps (e.g., features used, pages viewed, time spent, crashes).
• Location Information: With your explicit permission (which can be managed in your device and App settings), we may collect precise or approximate geolocation data from your mobile device while the App is running in the foreground or background. This is used for purposes such as matching homeowners with nearby landscapers, verifying job locations, providing accurate ETAs, and for analytics to improve service coverage. You can disable location tracking, but this may limit the functionality of certain features.
• Cookies and Similar Technologies: We may use cookies, pixels, and similar technologies (primarily within the Apps, not a separate website) to operate the Services, understand usage, personalize experience, and for analytics. In-app settings may offer controls over certain tracking.

c. Information from Third Parties:

• Social Logins: If you register or log in using a third-party service (like Google or Apple), we receive information from that service as permitted by your privacy settings with them (typically including name, email, and profile picture).
• Payment Processor (Stripe): We receive transaction confirmations, partial payment method details, and fraud analysis information from Stripe.
• Background Check Providers (for Landscapers, where applicable and legally permissible): If we conduct background checks on service providers, we receive confirmation or results from third-party providers, subject to applicable laws and consents.

2. How We Use Your Information

We use the information we collect for purposes including:

• Providing and Improving the Services: Operating the platform, facilitating job requests and fulfillment, processing payments, enabling communication, personalizing your experience, troubleshooting, data analysis, and developing new features.
• Matching Users: Connecting homeowners with available and suitable landscapers based on location, job requirements, ratings, and other factors.
• Safety and Security: Verifying accounts, preventing fraud and abuse, monitoring for suspicious activity, enforcing our Terms of Use, and protecting the rights and safety of Skape, our users, and the public.
• Customer Support: Responding to your inquiries and resolving issues.
• Communications: Sending administrative messages (e.g., policy updates, security alerts), service-related notifications (e.g., job status updates, bid notifications), and, with your consent where required, marketing communications about promotions or new features. You can manage communication preferences in the App settings or via unsubscribe links.
• Legal Compliance: Complying with applicable laws, regulations, legal processes, and governmental requests.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Between Users: To facilitate job fulfillment, we share necessary information between homeowners and the landscaper(s) who bid on or are assigned to their job. This may include name, profile picture (if provided), property address, job details, ratings, and communication through the platform.
• With Service Providers: We share information with third-party vendors and partners who perform services on our behalf, such as payment processing (Stripe), cloud hosting (e.g., Google Cloud, AWS), data analytics, marketing assistance, customer support tools, and background check providers. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• For Legal Reasons: We may disclose information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to standard confidentiality agreements.
• With Your Consent: We may share information for other purposes with your explicit consent.

4. Your Choices and Rights

You have choices regarding your information:

• Account Information: You can review and update your account information through the App settings.
• Location Services: You can enable or disable location services for the Apps through your device settings or potentially within App settings. Disabling location may affect certain features.
• Push Notifications: You can manage push notification preferences in your device settings or App settings.
• Marketing Communications: You can opt-out of receiving promotional emails or messages by following the instructions in those communications or adjusting your App settings.
• Biometric Authentication: You can enable or disable biometric login at any time in the App settings.
• Data Access, Correction, and Deletion: Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information. To make such a request, please contact us at support@skape.us. We will respond within the timeframe required by applicable law. We may need to verify your identity before processing your request and may retain certain information as required or permitted by law (e.g., for legal compliance, fraud prevention, resolving disputes).

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Services. We may also retain information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes (e.g., fraud prevention, improving services). When information is no longer needed, we will securely delete or anonymize it.

6. Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no internet or email transmission is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the secrecy of your account credentials.

7. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe we might have any information from or about a child under 18, please contact us.

8. International Transfers

Your information may be transferred to, processed, and stored in the United States and other countries where our servers or service providers are located. Data protection laws in these countries may differ from those in your jurisdiction. By using the Services, you consent to the transfer of your information to countries outside your country of residence.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the “Last Updated” date, posting a notice within the Apps, or sending you an email (if we have one on file). We encourage you to review this Policy periodically. Your continued use of the Services after any changes constitutes your acceptance of the revised Policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: