Privacy Policy

Last Updated: February 2026

Introduction

Welcome to Skape®! This Privacy Policy explains how Skape Industries LLC ("Skape," "we," "us," or "our"), a Delaware limited liability company, collects, uses, shares, and protects information about users ("you") of our mobile applications (Skape for homeowners/property owners and Skaper for landscaping service providers, collectively the "Apps") and related services (collectively, the "Services").

Skape® is a registered trademark (U.S. Reg. No. 7,263,113) of Skape Industries LLC. By accessing or using our Services, you agree to the terms of this Privacy Policy and our Terms of Service.

1. Information We Collect

a. Personal Information You Provide:

• Account Information: When you register, we collect your name, email address, phone number, physical address, and property address(es) for homeowners. You may also provide a profile picture.
• Payment Information: We process payment information through Stripe, our third-party payment processor. While you provide payment details (credit card numbers, bank account information) through our Apps, this information is transmitted directly to Stripe. Skape does not store your complete payment credentials. We may retain partial information (such as the last four digits of a card) and transaction history for support, billing, and reconciliation purposes.
• Location Data: With your explicit consent, we collect precise geolocation data from your mobile device to match homeowners with nearby landscapers, verify job locations, provide accurate service delivery, and improve our service coverage. Location tracking can be disabled in your device or App settings, though this may limit certain functionality.
• Job and Service Information: Details about landscaping services requested or provided, including service types, scheduling preferences, property specifications, special instructions (such as gate codes or pet information), bids, pricing, and completion status.
• Communications: Messages between you and Skape (customer support), and communications between users facilitated through our platform (homeowner-landscaper messaging), subject to applicable privacy laws.
• Ratings and Reviews: Feedback and ratings you provide about other users or services received/provided through the platform.

b. Information Collected Automatically:

• Device and Usage Information: Device model, operating system, unique device identifiers, IP address, browser type, language preferences, app usage patterns, features accessed, session duration, and crash reports.
• Push Notifications: Information about your notification preferences and delivery status of push notifications sent to your device.
• Analytics Data: How you interact with our Apps, including screens viewed, buttons clicked, time spent in the app, and user flow patterns to improve our Services.

c. Information from Third Parties:

• Social Login Services: If you register using Google, Apple ID, or other third-party authentication services, we receive information as permitted by your privacy settings (typically name, email address, and profile picture).
• Payment Processor (Stripe): Transaction confirmations, payment method details (partial), fraud prevention information, and payout processing data.
• Background Check Providers: For landscapers where applicable and legally permitted, we may receive background check results and identity verification information from third-party providers.

2. How We Use Your Information

We use the collected information for the following purposes:

• Platform Operations: Operating our marketplace, facilitating connections between homeowners and landscapers, processing payments, enabling in-app communication, and providing customer support.
• Matching and Discovery: Using location data to connect homeowners with available landscapers in their area, considering factors like proximity, service capabilities, ratings, and availability.
• Service Delivery: Coordinating job scheduling, providing real-time updates, tracking service progress, and ensuring successful completion of landscaping services.
• Safety and Security: Verifying user identities, preventing fraud and abuse, monitoring for suspicious activity, enforcing our Terms of Service, and protecting the safety of our users and platform integrity.
• Communications: Sending service-related notifications (job updates, payment confirmations, scheduling changes), administrative messages (account changes, policy updates), and marketing communications (with your consent where required).
• Platform Improvement: Analyzing usage patterns, developing new features, improving user experience, personalizing content, and conducting research to enhance our Services.
• Legal Compliance: Meeting legal obligations, responding to legal requests, and cooperating with law enforcement when required.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Between Platform Users: To facilitate service delivery, we share necessary information between homeowners and matched landscapers, including names, contact information, property addresses, job details, user ratings, and in-platform communications.
• Service Providers: We share information with trusted third-party vendors who provide services on our behalf, including payment processing (Stripe), cloud hosting, data analytics, marketing assistance, customer support tools, and identity verification services. These providers are contractually bound to protect your information and use it only for specified purposes.
• Legal Requirements: We may disclose information when required by law, legal process, subpoena, court order, or when we believe in good faith that disclosure is necessary to protect rights, prevent fraud, ensure user safety, or respond to government requests.
• Business Transactions: In connection with mergers, acquisitions, financing, reorganization, bankruptcy, or asset sales, your information may be transferred as part of the transaction, subject to appropriate confidentiality protections.
• With Your Consent: We may share information for other purposes when you provide explicit consent.

4. Data Storage and Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure data centers, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information using commercially reasonable means, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Update: Review and update your account information through the App settings at any time.
• Location Services: Enable or disable location tracking through your device settings or App preferences. Note that disabling location may affect core functionality.
• Push Notifications: Manage notification preferences in your device settings or App settings to control what alerts you receive.
• Marketing Communications: Opt out of promotional communications by following unsubscribe instructions in emails or adjusting preferences in the App.
• Data Deletion: Request deletion of your account and associated personal information by contacting team@skape.us. We may retain certain information as required by law or for legitimate business purposes.
• Data Portability: Request a copy of your personal information in a structured, commonly used format.

6. Children's Privacy (COPPA Compliance)

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected such information, we will promptly delete it. If you believe we might have information from a child under 13, please contact us immediately at team@skape.us.

7. California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the categories and specific pieces of personal information we collect, use, disclose, and sell.
• Right to Delete: Request deletion of personal information we have collected about you.
• Right to Opt-Out: We do not sell personal information, but you can opt out of certain data sharing practices.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at team@skape.us with "CCPA Request" in the subject line.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide Services. After account termination, we may retain certain information for:

• Legal compliance and regulatory requirements
• Fraud prevention and security purposes
• Resolving disputes and enforcing agreements
• Legitimate business purposes and analytics (in aggregated, anonymized form)

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

9. International Data Transfers

Your information may be transferred to, processed, and stored in the United States and other countries where our servers and service providers are located. Data protection laws in these jurisdictions may differ from those in your country of residence. By using our Services, you consent to such transfers.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you through the Apps, email, or other appropriate means
• For significant changes, request your renewed consent where required by law

Your continued use of the Services after any changes constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: